Governed control of the enterprise estate.
A practice that brings AI, data architecture, security, and portfolio delivery under one governed approach on the ServiceNow platform. Founded on 20+ years of enterprise delivery — and built to grow beyond one person.
The single source of truth the rest of the estate depends on. CMDB and CSDM architecture, Discovery and service mapping, asset management, and the data governance that keeps it trustworthy — 15 years of it.
Operationalizing trustworthy AI — inventories, risk frameworks, controls, and audit trails that turn principles into governance that runs. The newest estate, governed with the oldest discipline.
Security operations on ServiceNow — vulnerability response, security incident response, and governance-driven SecOps that closes the loop between risk, controls, and action. Grounded in IRM and SOX-compliance experience.
From strategy to delivered outcome — ServiceNow SPM, PMO design, and program management across Agile, SAFe, and PMI methods, fluent in the full PPM tool stack and executive facilitation.
Fixed-scope assessment of where you are, the gaps, and a sequenced plan to close them.
Hands-on, end-to-end build — configured, validated, and documented on the platform.
Ongoing senior guidance — fractional architect, PMO, or governance lead on retainer.
Knowledge transfer that leaves your team able to own, extend, and defend the work.
The practice operates as ITProjX LLC, founded and led by James Ridgeway — 20+ years across enterprise IT, ServiceNow delivery, and program governance for organizations including Dell, Bank of America, Raytheon, BJC Healthcare, Centene, and Aegon.
Every engagement carries that senior, founder-level rigor today. The model is deliberately built to grow beyond one person — a practice with a clear discipline and repeatable approach that a team of specialists can deliver at scale.
"Knowing what you own and proving you control it is the thread through all of it — from CMDB to AI to security to delivery."
AI governance, a CMDB rebuild, a stalled portfolio, or security operations that need structure — start with a conversation about what good looks like for your organization.